My Couses are not opening

#1

I have been a customer for about 3 months. While I haven’t been on the site as much as I should, I have never had a problem with the courses loading until yesterday. I want to get back to learning so I need help. Thanks.

#2

Hi @randycornell1,

Which course is the one you are having problems with? Can you post a screenshot? Sometimes refreshing the page works if not loading for you.

#3

When I click on the course, it goes through it’s process to open the course. However, it goes right back to the home screen. Refreshing has not worked. Closing out of the site and going back in has not corrected the issue of the courses not opening. None of them will open, including the three that I have viewed.

Pic 1 (Before Clicking on Course)
Pic 1 (Before Clicking on Course)1920×937 162 KB
Pic 2 (After Clicking on Course)
Pic 2 (After Clicking on Course)1920×937 67.9 KB
Pic 3 (Instead of Opening the Course, it goes back to Courses page)
Pic 3 (Instead of Opening the Course, it goes back to Courses page)1920×937 99 KB

#4

I responded on the site. Thanks.

#5

Thank you for the information @randycornell1.
I’ll be checking with @ServerAcademy to see what’s the issue.

#6

Ok. Thank you Ricardo.

#7

Hi @randycornell1,

We received an email from you on our support desk about the same, to which we responded.
This was fixed, and you should now be able to access your courses.

Ruth.

#8

Hi @randycornell1,

Can you please confirm if you are able to access your courses.

#9

I am back in business. Yesterday, everything was working correctly. Thanks.

#10

Guys the course is not loading ,DNS

#11

@ricardo.p KINDLY HELP, At first I thought it was the internet speed but after changes,the course cant load.Please help

#12

Hi @isagarar,
Could you please check again and let us know if your courses can now load?

1 Like